Return & Refund Policy

At ZELOOH, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

1. 7-Day Easy Returns

You can request a return within 7 days of receiving your order.

To be eligible for a return:

The item must be unused and in its original condition.
The item should be returned with its original packaging, accessories, and tags where applicable.
The product should not be damaged due to misuse or improper handling.
You must contact us before returning the product.

2. How to Request a Return

To start a return, contact our customer support team through:

WhatsApp: +966 56 253 3099
Email: rajatahir5586@gmail.com

Please provide your order details, product name, and reason for the return. If the product is damaged or incorrect, you may also be asked to provide photos or videos so we can review the issue.

Our team will guide you through the return process.

3. Damaged, Defective or Wrong Product

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

After reviewing the issue, we will help arrange an appropriate solution, such as a replacement or refund where applicable.

4. Refunds

Once your returned product has been received and inspected, we will confirm whether the refund is approved.

For approved returns, the refund will be processed within 2 days after the return is approved.

For Cash on Delivery (COD) orders, our team will contact you to arrange the appropriate refund method.

5. Return Delivery

For products that are damaged, defective, or incorrectly sent by ZELOOH, we will review the case and provide appropriate assistance regarding return delivery.

For returns due to a change of mind or other customer-related reasons, return delivery arrangements may depend on the specific order and product.

6. Items That May Not Qualify for Return

A return may not be accepted if:

The product has been used or damaged after delivery.
The product is missing its original packaging or accessories where required.
The return request is made after the 7-day return period.
The product has been altered, washed, or misused.

Certain products may have additional return restrictions for hygiene, safety, or product-specific reasons.

7. Contact Us

If you have any questions about our return or refund process, please contact us:

ZELOOH