Terms of Service

Welcome to ZELOOH. By accessing our website or placing an order, you agree to the following Terms of Service. Please read them carefully before using our website.

1. About ZELOOH

ZELOOH is an online shopping store serving customers in Saudi Arabia (KSA) and Pakistan.

We offer a variety of products and aim to provide a simple, convenient, and reliable shopping experience.

2. Placing an Order

When placing an order, you agree to provide accurate and complete information, including:

  • Full name

  • Phone number

  • Delivery address

  • Email address, where required

  • Any other information needed to process your order

After you place an order, our team may contact you through phone or WhatsApp to confirm your order and delivery details.

3. Payment

We currently offer Cash on Delivery (COD).

You will pay for your order when it is delivered to your provided address.

4. Delivery

We offer free delivery across KSA and Pakistan.

Our standard delivery time is approximately 3–5 days. Delivery may occasionally take longer due to factors such as courier delays, weather, holidays, or circumstances outside our control.

5. Product Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, minor differences in product color, packaging, appearance, or specifications may occur depending on the product and screen settings.

ZELOOH reserves the right to update product information, prices, or availability when necessary.

6. Returns & Refunds

We offer a 7-day return period for eligible products.

Approved refunds are generally processed within 2 days after the returned product has been received and reviewed.

Please refer to our Return & Refund Policy for complete details and eligibility requirements.

7. Order Cancellation

If you need to cancel an order, please contact us as soon as possible.

Once an order has been dispatched or delivered to the courier, cancellation may no longer be possible and the order may need to be handled through our return process.

8. Customer Responsibilities

Customers are responsible for:

  • Providing correct delivery information.

  • Being available or arranging someone to receive the order.

  • Checking the product upon delivery where possible.

  • Following the product's instructions and usage guidelines.

9. Website Use

You agree not to misuse our website, attempt unauthorized access, interfere with website functionality, or use our website for unlawful purposes.

10. Changes to These Terms

ZELOOH may update these Terms of Service from time to time.

Any changes will be posted on this page with an updated Last Updated date. Your continued use of our website after changes are posted means you accept the updated terms.

11. Contact Us

If you have any questions about these Terms of Service, orders, delivery, returns, or refunds, please contact us:

ZELOOH

WhatsApp: +966 56 253 3099
Email: rajatahir5586@gmail.com

Thank you for shopping with ZELOOH. ❤️